Refund policy

Return & Refund Policy

At Marbo India, we strive to ensure that every product you receive meets your expectations. This Return & Refund Policy explains the terms and conditions for returning products purchased from our store, as well as the circumstances under which refunds or replacements may be issued.

1. 7-Day Return Window
If you are not fully satisfied with your purchase, you may return the product within 7 days of receiving it. To qualify for a return, the following conditions must be met:

  • The product must be unused and in its original condition.

  • All original tags, packaging, labels, and invoices must be included with the return.

  • Products that have been used, installed, or damaged during installation will not be eligible for return.

2. Damaged Products
Sometimes, the outer packaging may appear damaged, but the product inside may still be in good condition. If you suspect the product inside is damaged, please follow these steps at the time of delivery:

  • Accept the delivery and mention your remarks on the POD (Proof of Delivery) / DRS (Delivery Run Sheet) regarding the suspected damage.

  • Take a clear photo of the POD/DRS with your remarks.

  • Capture photos of the package and record a video while opening the package. Start the video by showing the shipping label, then unbox the product, and end the video again on the label.

  • Contact us with the above evidence within 24 hours of delivery.

Failure to provide the required information may result in your damage claim being denied. Without these details, we will not be able to process a replacement or refund for damaged items.

3. Defective Products
If you receive a defective or damaged product due to an error on our part, please inform us within 24 hours of delivery. Once verified, we will arrange for a return or replacement and cover the associated shipping costs.

4. Return Request Process
To initiate a return, you can contact us through the communication channels mentioned on our website. Share your order details and the reason for the return. Once your request is reviewed, we will guide you through the return process and provide further instructions.

5. Order Cancellations
Orders may be cancelled before they are shipped from our warehouse. Please note that products purchased during sales or promotional offers are not eligible for cancellation.

6. Important Notes

  • Returned items must be properly packaged to avoid further damage during transit.

  • Replacements are subject to the availability of the product.

  • Refunds will be processed once the returned product has been received and inspected, and eligibility has been confirmed.